remote access

Remote Desktop Software and Remote Desktop Connection

Ammyy Admin - cases of malicious use. Official WARNING.

Dear users of Ammyy Admin

Unfortunately, there are some cases of malicious use of our software noticed. Please be attentive and never grant access to people you don't know personally or whom you don't trust.

!!! If you receive a phone call claiming to be from 'Microsoft' or someone claiming to work on their behalf, telling you that you have a virus on your computer or some errors which they will help you to fix via Ammyy Admin, it is definitely a scam.

There also might be phone calls from people presenting themselves as internet service provider technicians or any other tech support specialists.

Ammyy Inc. is a legitimate software development company, we take the privacy and security of our customers and partners personal information very seriously. We are advising Ammyy Admin users to treat all unsolicited phone calls with skepticism and not to grant access to your PC to anyone you don't know personally.

We can assure you Ammyy Inc. doesn't make these kinds of calls and never asks to download and launch Ammyy Admin.

Here are some cases of scam:

"I got call from an India based consultant who said to me that he is calling from a govt. organisation in Melbourne, Australia. He made me to log into my computer to track some files and without advising me he wanted me to download a software application from and get remotely connected to a technician to delete some files..."

"I was recently called by what I thought was my internet service provider technician who used Ammyy to gain remote access to my computer - after I stupidly granted him that permission. It turns out that he was nothing to do with my internet service provider. When I became suspicious and began questioning him he said he would show me who he was and opened a website of a company - the web site triggered my virus software and I then demanded that the remote access be terminated..."

In case you received such type of phone call - hang up, do not let them have remote control access to your computer and never provide any of your credit card requisites.

If you got scammed...

If you got scammed (launched Ammyy Admin and granted access to your PC to a scammer and inputted your credit card requisites during the remote desktop connection session) please do the following:

1) Turn off your Internet connection, then turn off the PC and call your bank to freeze all your bank accounts.
2) Boot your PC in the safe mode and check it for viruses (it's possible the scammers had run their malicious hidden software)
3) If your Antivirus Software shows no warnings restart the PC and make sure Ammyy Admin Service isn't installed and doesn't run in automatic mode. For this go to main window of Ammyy Admin -> Ammyy -> Service -> Remove. Then restart your PC again.

If you're not sure you can manage the actions described above then just turn off your PC and address to a computer specialist you know or to a company that provides technical support.

Ammyy Admin software (if downloaded from itself doesn't bring any risk of data leakage or harm to your PC. It doesn't make any hidden manipulations with your files and folders. You also don't have to uninstall it. If you decide not to use Ammyy Admin just delete the exe file from your PC.

Best wishes

Ammyy Inc. team